Last Updated: August 25, 2026
1. Who We Are
Welcome to Metiloo.
Metiloo operates the website metiloo.com and provides kitchen and home products to customers online.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:
Email: Support@metiloo.com
2. Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name
- Email address
- Billing and shipping address
- Phone number, when required for order delivery
- Order and purchase information
- Payment-related information required to process your transaction
- Information you provide when contacting our customer support
- IP address and certain technical information about your device and browser
- Website usage information, including information collected through cookies and similar technologies
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders
- Process payments
- Arrange delivery of your purchases
- Communicate with you about your orders
- Respond to customer service requests
- Process refunds, returns, exchanges, and complaints
- Prevent fraud and protect the security of our website
- Improve our website, products, and services
- Comply with applicable legal and accounting requirements
- Send marketing communications where you have provided the required consent or where otherwise permitted by applicable law
4. Legal Basis for Processing
Where GDPR applies, we process personal information on appropriate legal bases, including:
- Contract: when processing is necessary to fulfill your order or provide services you requested.
- Legal obligation: when we are required to retain or provide information to comply with applicable laws.
- Legitimate interests: for purposes such as website security, fraud prevention, customer support, and improving our services, where our interests do not override your rights.
- Consent: where consent is required, such as certain marketing or non-essential cookies.
5. Payments
When you make a purchase, payment information may be processed by our third-party payment provider.
Metiloo does not intentionally store your complete payment card details on its own servers unless this is specifically required and securely supported by our payment system.
Your payment provider may process your information according to its own privacy policy and terms.
6. Order Fulfillment and Shipping
To fulfill your order, we may need to share relevant information, such as your name, shipping address, email address, phone number, and order details, with service providers involved in payment processing, order fulfillment, shipping, and delivery.
We only share information that is reasonably necessary to fulfill the relevant service.
7. Who We Share Your Data With
Depending on how you use our website, your information may be shared with trusted service providers that help us operate Metiloo, including:
- Payment providers
- Shipping and delivery providers
- Order fulfillment providers
- Website hosting and technical service providers
- Email and customer support providers
- Analytics or website performance providers, where used
- Fraud prevention and security providers
- Professional advisers or authorities where disclosure is required by law
We do not sell your personal information to third parties.
8. Cookies
Our website may use cookies and similar technologies to:
- Keep essential website functions working
- Remember your preferences
- Maintain shopping cart and checkout functionality
- Understand how visitors use our website
- Improve website performance and security
- Support marketing activities, where applicable
Some cookies are necessary for the website to function, while other cookies may require your consent depending on applicable law.
You can manage or disable cookies through your browser settings and, where applicable, through our cookie consent tool.
9. Third-Party Services and Embedded Content
Our website may use third-party services or content, such as payment services, analytics tools, videos, social media features, or other external services.
These third parties may process information according to their own privacy policies and may use cookies or similar technologies.
Where required, we will request your consent before activating non-essential third-party technologies.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Certain information relating to orders and transactions may need to be retained for longer periods where required by tax, accounting, legal, or other regulatory obligations.
When personal information is no longer required, we will delete it or anonymize it where reasonably possible.
11. Your Privacy Rights
Depending on applicable law, including the GDPR where it applies, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of certain processing
- Object to certain processing
- Request portability of your personal information
- Withdraw consent where processing is based on consent
- Lodge a complaint with a relevant data protection authority
These rights are subject to applicable legal limitations and exceptions.
To exercise your rights, contact us at:
12. International Data Transfers
Some of our service providers may process personal information outside your country or outside the European Economic Area (EEA).
Where applicable, we will take appropriate steps to ensure that personal information is transferred and protected in accordance with applicable data protection law.
13. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
14. Children’s Privacy
Metiloo is not intended for children who are unable to enter into a purchase contract under applicable law.
We do not knowingly collect personal information from children for the purpose of making purchases through our website.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
16. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Metiloo
Email: Support@metiloo.com
Website: metiloo.com